Keeping your pets healthy in the era of COVID-19

As of 25th March, 2020, all of the Tableland Veterinary Service clinics, including Charters Towers Veterinary Service, Weipa Veterinary Service and North Queensland Veterinary Service, remain open.

We are committed to continuing to care for the needs of all animals across North Queensland, but to do so we have had to put in place measures to keep our staff and clients safe, and play our role in minimising transmission of the disease.

We respectfully ask for the support and cooperation of our loyal clients in adhering to this new way of doing things while we wait for the world to get back to normal.

For pet owners:

• Our clinics are still offering our full range of routine and emergency pet health services.
• If you have recently been overseas, are in self isolation or are displaying cold or flu symptoms, please postpone your appointment for routine services, or ask a friend or family member to bring your pet in for emergencies.
• Refer to the flow chart below for how our reception staff will be triaging and handling appointments until further notice.
• We are working on 30 minute intervals for appointments to reduce the number of clients in our waiting room.
• Please call ahead and make an appointment, and make sure you do not arrive too early.
• On arrival, please use the hand sanitiser provided at the entrance of our clinics.
• Whilst in the clinic, please limit your contact with equipment and surfaces.
• Keep at least 1.5m from other people in the clinic, including staff and other clients.
• We prefer payment by card rather than cash, particularly contactless payment.

For farmers and horse owners:

• Many of our large animal vets are currently working from home and going direct to farm.
• If you need any medications or merchandise, please call ahead so we can have it ready for collection to avoid waiting.

More details of these measures are outlined in the infographic.

If you have any questions or concerns, please contact your local clinic for advice.